Privacy Policy
At The Gem Gift, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your details when you visit our website, contact us, or purchase gemstones, jewelry, or gift-related products from us.
1. Information We Collect
We may collect personal information such as your name, email address, phone number, billing address, shipping address, order details, and payment-related information when you place an order, contact us, or request a custom gemstone or jewelry service.
2. How We Use Your Information
We use your information to process orders, arrange shipping, communicate with you, provide customer support, issue invoices, prepare certificates, handle custom requests, and improve our website and services.
3. Gemstone Certification and Order Records
The Gem Gift specializes in 100% natural gemstones, supported by recognized laboratory certification where applicable. Some order details may be used to prepare certificates, invoices, warranty information, or authenticity-related documents.
4. Payment Security
Payments made through our website are handled by secure third-party payment providers. We do not store your full card details on our website. Any payment information is processed according to the security standards of the selected payment provider.
5. Shipping and Delivery Information
Your name, address, phone number, and order details may be shared with trusted shipping or courier partners only for the purpose of delivering your order safely.
6. Customer Communication
We may contact you through email, phone, or WhatsApp regarding your order, custom requests, delivery updates, product inquiries, or after-sales support.
7. Returns, Exchanges, and Customer Support
If there is a production fault, item issue, or mistake from our side, we will review the matter carefully and may offer an exchange, refund, or suitable solution. However, due to the nature of gemstones and jewelry, returns caused by change of mind or after-use situations may not be accepted, as we do not resell used gemstones or jewelry to other customers.
8. Cookies and Website Data
Our website may use cookies to improve browsing experience, understand website performance, remember preferences, and support shopping cart functions. You can disable cookies through your browser settings if preferred.
9. Data Protection
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online system can be guaranteed 100% secure.
10. Sharing of Information
We do not sell or rent your personal information. We may only share necessary information with trusted service providers such as payment processors, shipping partners, certification services, or legal authorities when required.
11. Your Rights
You may contact us to request access, correction, or removal of your personal information, subject to legal, accounting, order, and business record requirements.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
The Gem Gift
Ratnapura Rd, Rakwana, Sri Lanka
Email: [email protected]
Phone / WhatsApp: (+94) 76 757 4008
Website: www.thegemgift.com
Privacy Policy FAQ
Do you share my personal information?
We do not sell or rent customer information. We only share necessary details with trusted partners such as payment providers, shipping companies, or certification-related services when required.
Do you store my card details?
No. Card payments are handled through secure third-party payment providers. We do not store full card details on our website.
Why do you need my phone number?
We may use your phone number for order confirmation, delivery updates, WhatsApp communication, and customer support.
Can I request removal of my personal information?
Yes, you can contact us to request correction or removal of your personal information, subject to legal, accounting, order, and business record requirements.
Is my order information kept private?
Yes. Your order details are handled carefully and used only for processing your purchase, delivery, certification, invoice, and customer support.